Chatbots Enterprise AI

Inside the Conversational AI Frameworks

To build a chatbot, I ended up looking into different conversational bot frameworks. Botkit and Api.ai (now Dialogflow) are the two obvious ones. They both support Cisco’s collaboration platform Cisco Spark and can also be used from an webapp using their respective REST APIs. But soon I realized their limitations.   Botkit is a rule-basedContinue Reading “Inside the Conversational AI Frameworks”

Chatbots Enterprise AI

Automate the Boring Task : Chatbots in Enterprise Software

  Being skeptical about any kind of hype, I was not excited about chatbots. I needed to understand the value before giving into yet another Silicon Valley hype. The opportunity came when I joined Cisco Hyper Innovation Living Labs (CHILL) in early 2017. Cisco being in the Enterprise Software space, works with many other enterpriseContinue Reading “Automate the Boring Task : Chatbots in Enterprise Software”