Effective Date: July 15, 2026
Thank you for considering Nahid Alam for your web development needs.
This Refund & Cancellation Policy explains how project cancellations, refunds, hosting services, maintenance plans, and digital services are handled. By purchasing or engaging any of my services, you agree to the terms outlined below.
Every website and digital solution is developed specifically for each client. Because of the time, planning, design, and development involved, many of the services offered are personalized and cannot be resold or reused.
For this reason, refund eligibility depends on the type of service purchased and the stage of the project.
Most projects require an advance payment before work begins.
The initial deposit secures your project schedule, planning, research, and development resources.
Once work has started, the deposit is generally non-refundable, except where required by applicable law or where I am unable to begin the project.
For larger projects, payments may be divided into milestones.
Each milestone covers work completed during that phase of the project.
Payments made for completed milestones are non-refundable, as they compensate for work already delivered.
You may cancel your project at any time by providing written notice.
If cancellation occurs:
Any remaining work that has not yet been started will not be billed.
If a project is cancelled before any planning, design, or development work has started, I may issue a full or partial refund of the advance payment after deducting any administrative or consultation costs already incurred.
Each request is reviewed individually.
Once project planning, design, development, or implementation has started, refunds are generally not available for work already completed.
This includes, but is not limited to:
Projects rely on timely communication and content delivery.
If required information, approvals, or materials are significantly delayed, the project may be paused.
If a project remains inactive for an extended period due to client inactivity, it may be considered abandoned.
Restarting an inactive project may require a revised timeline and additional fees.
Additional features or significant changes requested after project approval are considered outside the original scope.
These requests may:
Such changes are not grounds for refunds on previously completed work.
Maintenance services are typically billed on a recurring basis.
Clients may cancel their maintenance plan at any time before the next billing period.
No refunds are provided for maintenance services already delivered during the active billing cycle.
Any prepaid maintenance period will remain active until its scheduled expiration unless otherwise agreed.
If you purchase hosting directly through me, the following terms apply:
If hosting has not yet been provisioned, a refund request may be considered on a case-by-case basis.
Domain names are registered through accredited domain registrars.
Once a domain has been successfully registered, renewed, or transferred, those fees are non-refundable, as domain registrations cannot typically be reversed.
Projects may involve third-party products such as:
Refunds for third-party products are subject to the refund policies of their respective providers.
I cannot issue refunds for third-party products once they have been purchased or activated on your behalf.
Completed digital deliverables, including but not limited to:
are considered delivered services and are not eligible for refunds once provided.
I am committed to delivering professional, high-quality work.
If you believe any part of the delivered work does not meet the agreed project requirements, please contact me as soon as possible.
Whenever reasonable, I will work with you to correct genuine issues within the agreed project scope before discussing any refund request.
I reserve the right to refuse or discontinue services if:
In such cases, refunds will be considered only for work that has not yet been completed and only where appropriate.
Neither party shall be held responsible for delays or cancellations caused by circumstances beyond reasonable control, including but not limited to:
Where a refund is approved:
If you are dissatisfied with any aspect of a project or service, I encourage you to contact me first.
Most concerns can be resolved quickly through open communication, project revisions (within scope), or mutually agreed solutions.
My goal is always to maintain professional, transparent, and positive working relationships with every client.
This Refund & Cancellation Policy may be updated periodically to reflect changes in services, pricing models, legal requirements, or business operations.
The latest version will always be available on this page together with the updated Effective Date.
If you have any questions regarding this Refund & Cancellation Policy or would like to discuss your project, please contact:
Nahid Alam
Email: nahidalam13765@gmail.com
Phone: +880 1796-281914
By purchasing, booking, or using any of my services, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.
